Account Supervisor - The 360 Agency

Who We Are

We are a dynamic and fast-paced marketing and communications agency, driven by a powerful vision: to move humanity and influence mindsets with global stories. Our mission is to create lovers, fans, tribes, and ambassadors for our brand partners by inspiring wild curiosity with the most unexpected human stories ever told. As a collective of creative minds, strategic thinkers, and innovative problem-solvers, we are passionate about crafting compelling brand experiences that resonate with audiences across all touchpoints. Our success is built on a foundation of strong client partnerships, a dedication to excellence, and a relentless pursuit of innovation. We continuously seek out new trends, technologies, and platforms to ensure our clients remain ahead of the curve. With a 360-degree approach to advertising, we seamlessly integrate creative, media, and technology to deliver campaigns that captivate, engage, and inspire.

Who You AreYou intrinsically understand your clients’ goals and challenges and effectively communicate and negotiate to navigate the business. You are a proactive, resourceful problem solver with a natural ability to remain calm and organized under pressure. As a rising leader, you are able to apply strategic thinking to your work, rising above the tactical to see the holistic picture.

Position SummaryAs an Account Supervisor at The 360 Agency, you will play a pivotal role in leading and managing client accounts. You will be responsible for participating in strategic planning, campaign development, client relationship management, and team management. You will manage multiple accounts to ensure client needs and expectations are met. You act as the primary contact between the client and the organization, and work with various agency teams to execute projects smoothly. Your ability to maintain strong client relationships, drive innovative solutions, and deliver exceptional results will be essential to the success of our agency.
Responsibilities and Duties

• Client Relationship Management: Develop and maintain strong relationships with clients, acting as their trusted advisor and advocate.
• Strategic Planning: Lead the development of comprehensive marketing strategies that align with clients' business objectives and target audiences.
• Campaign Development: Oversee the creation of integrated marketing campaigns across various channels, including advertising, public relations, digital marketing, and social media.
• Team Leadership: Mentor and guide junior team members, ensuring they deliver high-quality work and meet project deadlines.
• Financial Management: Manage project budgets, track expenses, and ensure profitability.
• Business Development: Identify new business opportunities and actively contribute to the agency's growth.
• Presentation Skills: Develop and deliver compelling presentations to clients, internal teams, and industry audiences.

Qualifications and Skills

• Bachelor's degree in Marketing, Advertising, or a related field.
• 4-7 years of experience in account management or a similar role within an advertising or branding agency.
• Strong understanding of the marketing landscape, including social/digital, experiential, branding and advertising.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate teams.
• Strong project management skills and attention to detail.
• Experience working with multicultural clients or in a multicultural environment is a plus.

Job Types: Full-time, Contract

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• Cell phone reimbursement
• Dental insurance
• Mileage reimbursement
• Travel reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• In a team you're leading, one person consistently produces high-quality work but struggles with interpersonal communication.

What would you do?
A. Provide feedback on communication skills and offer support for improvement
B. Avoid directly addressing the communication issue as long as the work quality remains high
C. Replace the team member with someone with stronger communication skills
D. Reassign the the team member to more solo work to avoid interacting with others

• You're almost done preparing a billing invoice due by the end of the day, but your manager asks you to make minor revisions on a memo, also due by the end of the day. The memo must go through quality review before being submitted.

What would you do?
A. Revise the memo before finishing the invoice
B. Finish the invoice because it's almost done
C. Suggest another team member work on the memo
D. Skip quality review because the revisions are minor
E. Ask the manager for an extension on the memo

• You optimize a landscaping company's website to include these keywords: ● Concrete walkway landscaping in River's Edge ● Kitchen garden landscaping in River's Edge ● Rain runoff garden landscaping in River's Edge

What's the most likely outcome?
A. Increased organic clickthrough rate
B. Decreased overall traffic
C. Increased cost per click
D. Increased cost per customer acquisition
E. Decreased conversion rate

Work Location: Remote