Understanding Snippets vs. Templates in Apollo.io

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Okay, I wanted to talk about the difference between snippets and templates in apollo.io. This is something that took me a little bit of time to figure out, I guess, and I think has tripped up some other people. But if you want, let’s say, this is all the replies that are coming in. If I do a load existing templates, it’s going to lose the context of this email: the subject line and everything goes away. If I use the test template right here, you see that. So now we're not replying to an email anymore; that’s a brand new email that’s going out to this contact, so that can make sense sometimes, obviously, if you want to send them a separate email about something. But if you are replying to somebody or replying back to somebody that replied to you, if I do reply to thread, I am using these little snippets at the bottom. So if I add and create a bunch of different ones, but you know, if I add that snippet in there now, it keeps the subject line; it keeps the whole context of the email thread. It’s a little bit hard in here; you can’t see all the replies and everything, but basically, that’s the way it works if you want to just reply to the thread, keep the people that are on it, keep the subject line, and all that.

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