Client Relationship Manager - NeoReach

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  • Company: 
    NeoReach
    Compensation (if public)
    Industry 
    Sales Geographic Territory
    Average Deal Size $ MRR/ARR
    ICPs to Target
    Company HQ
    Inbound Leads?
    Possible Equity?
    Date Published
    January 18, 2024

Position Details

NeoReach is dedicated to democratizing the creator economy, enabling creators to transform their passions into professions. In an ever-evolving landscape, the creator economy is reshaping the way people work, learn, and connect, estimated to exceed a $100 billion market encompassing over 50 million independent content creators.

NeoReach generates revenue through cutting-edge creator management tools that facilitate influencer identification, allocation of sponsorship budgets, and optimization of creator collaborations. Our robust data intelligence suite offers intricate insights into influencers and their audiences. Additionally, NeoReach maintains an exclusive invitation-only network, comprising 2,000+ active creators, empowering them to engage with brands and access enhanced analytics to elevate their income potential.

Established in 2014, NeoReach operates in three primary domains within the creator economy: SaaS & Data Intelligence APIs, Brand Sponsorships, and a Talent Network. .

We are currently in search of a skilled and seasoned Account Manager to join our dynamic team. Below, you'll find an overview of the role and its responsibilities:

Client Engagement

Client Communication Leadership:

  • Effectively communicate the progress and achievements of client initiatives.
  • Take charge of feedback communication with the campaign management team.
  • Oversee and manage both ongoing progress updates and final reporting to clients.
  • Maintain consistent communication with clients to provide comprehensive insights into account activations.
  • Act as the primary point of contact for client accounts and be the recognizable face of NeoReach to clients.
  • Determine the appropriate communication channels and meeting schedules to ensure clients have a clear and realistic view of their programs.
  • Develop a standardized communication and meeting schedule based on client size, spending levels, and complexity to streamline interactions.

Championing Client Objectives and Campaign Realities:

  • Advocate for aligning the campaign management team and content with the central message of each client's campaign while keeping goals in focus.
  • Ensure the sales team and clients have a clear understanding of the feasibility of their campaign requests and budgets.
  • Establish and manage expectations both internally and externally.

Ownership of Account Strategy:

  • Provide guidance on the overarching strategy for various accounts, ensuring that tactics and content align with key performance indicators (KPIs).
  • Offer insights into resource allocation, time management, and personnel requirements to fulfill campaign requests effectively.
  • Keep the Campaign Management team informed about new clients in the pipeline.
  • Update the sales team on resource utilization and gaps in campaign coverage.

Key Performance Indicators (KPIs)

  • Width and Depth: Identify opportunities for expanding existing accounts through increased scope and additional engagement prospects.
  • Scope, Schedule, and Budget Management: Ensure accounts adhere to agreed-upon scope, maintain a realistic and on-track schedule, and allocate budgets in accordance with margin profiles.
  • Churn Rate Reduction: Retain clients and enhance account stability by lowering churn rates and extending engagement durations.
  • Revenue Under Management: Maintain a diverse client and account portfolio that maximizes quarterly revenue management.

Requirements

  • Bachelor's degree
  • 3+ years of experience
  • Demonstrated aptitude for growing accounts and fostering client relationships
  • Strong presentation skills
  • Experience in team and people management
  • Possess a creative mindset
  • Influencer marketing experience is advantageous
  • Enterprise-level relationships are a plus
  • Experience in consumer, beauty, fashion, crypto/NFT, or toy industries is a bonus

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home

Company Details

NeoReach is a cloud influencer marketing solution that allows brands to run end-to-end influencer marketing campaigns. Brands can either deploy the marketplace internally within their company or leverage NeoReach's open marketplace. The company has raised over $1.5 million USD in venture capital funding.
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