Enterprise Account Manager

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  • Company: 
    Dispatch, LLC
    Compensation (if public)
    $65,000 - $75,000 a year
    Sales Geographic Territory
    Average Deal Size $ MRR/ARR
    ICPs to Target
    Company HQ
    Inbound Leads?
    Possible Equity?
    Date Published
    March 1, 2024

Position Details

Dispatch simplifies last-mile deliveries for businesses. Whether you're looking for an established network of independent contractor drivers or to modernize your delivery experience with scalable scheduling software for your own vehicles, Dispatch is uniquely equipped to be your delivery partner so you can focus on what matters most to your business. Our delivery technology empowers you to Deliver More* for your customers.

At Dispatch, People are the heart of everything we do, we are intentional and work every day to create a culture of inclusivity and belonging. We strive to deliver the best value and services for our customers which is why we are passionate about our product. Our software puts suppliers, businesses and technicians in control of local deliveries with real time tracking and transparency.

We are excited and humbled being voted by Forbes as America’s Best Startup Employers because of our strong focus on company culture operating on Five Core Values.

  • People First - Focus on creating an empathetic and diverse organization.
  • Belief - Believing in a common purpose which creates unity amongst employees.
  • Speed to Value - Make decisions quickly while focusing on the long-term future.
  • Driven to Delivery - Radical ownership over responsibilities, execution is critical.
  • Transparency - Building trust by doing what we say we’re going to do and owning our mistakes.


We are looking for a consummate sales professional to join our sales team and help us drive the business to its next level of growth. You are a trained sales professional who has a proven track record of success in maintaining and growing existing accounts. You have diverse sales experience with marketplace, software and SAAS sales in different verticals. You get energized by identifying white space and areas of underperformance in your accounts, and leveraging your solution stack to address them. You thrive on growing the share of wallet on all of your accounts. You are both creative and entrepreneurial as well as a process-oriented revenue driver who understands that both are needed to optimize growth.

You love “carrying a bag” and owning your number. You leverage your strong customer success and consultative sales expertise to grow a list of assigned accounts and build long-term service relationships with customers. Within assigned accounts, you understand the customers’ challenges and business objectives, build rapport and leverage the Dispatch solution stack to increase order activity, revenue, and adoption of new Dispatch products or services. You are a team player and love interacting with internal and external stakeholders with ease and confidence. You are a strong written and verbal communicator and an exceptional listener. You embrace accountability, delivering results and owning every aspect of the customer relationship, while ensuring the accounts continue to grow.

YOUR ASSIGNMENT (should you choose us and we choose you!)

  • Pipeline development – You are responsible for building and maintaining a robust and high growth pipeline of expansion opportunities within assigned accounts. You monitor your pipeline, adjusting as necessary to create repeatable, predictable and scalable revenue growth.
  • Revenue forecasting – You are responsible for establishing your accounts’ annual forecast, and your quarterly goals to hit forecasts. This includes a bottoms up revenue build, Marketplace order accumulation by account, Connect SaaS licenses, and API/Integrations pipeline
  • Selling the value of Dispatch, to key decision makers, new locations and new users. You work on identifying final mile delivery pain points in underserved locations, leveraging the Dispatch solution to find FIT, and driving the adoption of Dispatch solutions. You ensure growth in all sectors, including Connect, API Integration, Box Trucks, Multi-Stop and Route Optimization..
  • Deal Velocity – You are responsible for the attainment of deal timelines by stages and ensuring in-quarter execution of deal expectations. You are expected to leverage our CRM and other capabilities to report on deal velocity and drive insights needed to facilitate deal velocity. You own all sales productivity metrics from pipeline qualification to average time to close.
  • Account Management – You are responsible for all aspects of account management, including keeping in touch with key customer personnel at store/regional locations and corporate. You maintain constant contact with your accounts – phone calls, emails, in person meetings, participation in events, on-site travel, etc. all geared at driving adoption of new services and order growth in all locations. The minimum expectation on outside events to maintain these client-facing contacts starts at 60% of the average work week involving in person meetings, participation in events, on-site travel, etc..
  • Revenue and Margin Attainment – You are responsible for achieving your quota and your revenue and margin targets.
  • Business Reviews – You are responsible for driving the customer business reviews, including Monthly Reviews, Quarterly reviews or Annual reviews as needed. These reviews will be in person and may also be virtual. These reviews are intended to demonstrate provable ROI and the value of the Dispatch solution in meeting customer goals and objectives.
  • Culture and Values – You operate as part of a performance driven sales culture and are expected to lead through a combination of transparency and accountability while motivating extended team members towards achieving revenue/pipeline objectives


  • Minimum of 2 years of experience in an Enterprise or Mid-Market Account Management role.
  • A history of quota attainment in selling SaaS or Marketplace solutions to enterprises
  • Demonstrable knowledge of Sales Math, including forecasting, territory build, account mapping, quota attainment, contingency planning.
  • Demonstrable understanding of pipeline hygiene and velocity, including weekly updates, revenue predictability, forecast accuracy and quota execution in quarter.
  • Demonstrable knowledge of industry vertical and market trends, including an innate ability to articulate market fit, communicate Dispatch’s value proposition, address competitive landscape and transition prospects to customers.
  • Demonstrably skilled at operating at different levels of the organization: from the board room, to product/engineering; from finance to marketing.
  • Enterprise sales experience within a software/marketplace/final mile firm is a plus
  • Ability to travel to other markets within an assigned region up to 60% of the time
  • Bachelor's degree in Business, Management, or Marketing preferred


  • Compensation. The base salary range for this role is $65,000- $75,000 annually, with an additional on target commission goal of $65,000-$75,000. The total OTE for this role is $130,000-$150,000. We consider various factors in determining actual pay which include your skills, qualifications, experience, education or training, and location.
  • Remote work from anywhere flexibility
  • Generous benefits package which includes health/dental/vision/life insurance
  • Professional Development Stipend
  • 401(K) with company match
  • Flexible PTO
  • Cell phone/tech stipend

And so much more…

At Dispatch, we are passionate about exceptional outcomes and experiences and we value the unique backgrounds and experiences that everyone brings. We believe in a diverse workplace where everyone is included and people can bring their true and authentic selves to work every day. We foster creativity and innovation and know that our differences are strengths that help us achieve our goals as individuals and as an organization. We are committed to a workplace where employees feel valued and can perform their best. If your experience is close to what you see listed above, please consider applying.

Dispatch believes that Veterans arrive with not only translatable skills and technical expertise but in addition come with the intangibles; leadership and values that we believe align with our 5 Core Values. Simply put, these qualities enable our success, so we encourage all Guardsmen, Reservists, and Veterans to consider Dispatch as their next career destination.

Company Details

Dispatch is a technology-based company that redefines the way same-day deliveries are made in the B2B space. With our network of independent contractor drivers, Dispatch puts suppliers, businesses, and technicians in control of local deliveries with real-time tracking and transparency. We strive to deliver the best value and service to our customers every day.Dispatch started in the Twin Cities, but is now in dozens of markets across the country. With all of this growth, we maintain a strong focus on our company culture. Dispatch operates on five core values: People First, Belief, Speed to Value, Driven to Deliver, and Transparency. If you connect with these values, we’d love to learn more about you!

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