.Product Mgmt Focus:

• Define and propose key product features for B2B SaaS GenAI product based on market and customer inputs, competitive positioning, and specific customer requirements
• Establishes a basic understanding of existing product mgmt., development, release processes, technology product strategy, and roadmap
• Perform ad-hoc assignments that assist in the development of product strategy and roadmap
• Actively research customer issue trends, competitive landscape, and industry-specific applicability of product solution.
• Collaborates closely with engineering teams in key feature Test Case Definition, Evaluation and Acceptance and certification

Customer Success Focus:

• Onboarding and Implementation: Guiding customers through the onboarding process, conducting kickoff calls, ensuring proper setup and configurations, providing training resources, and tracking milestones.
• Driving Adoption and Value Realization: Establishing customer goals, creating success plans, educating on product capabilities, providing best practices, tracking usage analytics, conducting regular reviews, and identifying expansion opportunities.
• Customer Retention Monitoring renewal dates, surveying satisfaction, mitigating risks, presenting business cases for renewal, negotiating contracts, and analyzing reasons for churn.
• Customer Advocacy and Expansion: Requesting referrals, testimonials, and case studies, supporting customers as references, identifying upsell/cross-sell opportunities, maintaining engagement, and developing expansion proposals.

Minimum Requirements:

• Bachelor's degree or equivalent in computer science, engineering, or related field of study; or MBA or advanced degree in computer science or engineering preferred
• 1- 3 years solid B2B product/service/platform roadmap ownership
• Experience in Software as a Service (SaaS) market, products, and domains
• Strong business aptitude with digital marketing techniques and B2B environment
• Exceptional presentation and writing skills, with emphasis on clarity and simplicity
• Highly creative with the ability to rapidly innovate and originate ideas
• Ability to take ownership of assigned projects and bring them to completion
• A passion for delivering a great customer experience and product-led growth (PLG)
• Project management and excellent communication skills
• Desire to work in a startup, the passion to deeply understand issues and provide solutions
• Entrepreneurial spirit to create and drive projects

Great opportunity to be associated with a innovative company that plays in in bleeding-edge technology for B2B, SaaS, GenAI/NLP/AI-Agents for Sales, Marketing,CS

Flexibility for remote/hybrid work option

Opportunity to develop deep expertise around Sales/Marketing/Customer Success Business domains

Expanding knowledge around GenAI/LLM/RAG/NLP field is advancing in solving B2B problems across the enterprise.

Engagement at senior-levels and drive break-through thinking in an open and embracing environment

Job Type: Part-time

Pay: $30,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years
• 4 years

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: Remote